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Certified Guest Service Professional

The Certified Guest Service Professional (CGSP®) designation provides recognition for those individuals that know how to achieve and express exceptional service by engaging with their guests and creating memorable experiences. The Guest Service Professional programs include complimentary access to the TripAdvisor® Reputation Management for Front-Line Staff online course.

  • Dates and venues

    Lausanne: 25. March 2019
    Zurich: 10. April 2019

    Times: 9h00 - 18h00

  • Topics & language


    • Autenticity: Keep it Real!
    • Intuition: Read the Need!
    • Empathy: Use Your heart!
    • Champion: Be a Guest Hero!
    • Delight: Provide a Surprise!
    • Delivery: Follow Through!
    • Initiative: Make the Effort!


    English. The exams can be done either in english, german or french.

  • Costs

    hotelleriesuisse-Member Fee: CHF 520.-
    Non-Member Fee: CHF 670.-

    Fee includes:

    • 1-day workshop (equals 8 hours of instruction)
    • Study Materials
    • AHLEI Exam
    • AHLEI and hotelleriesuisse Certificates
    • CGSP® Lapel Pin