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Certified Hotel Concierge

The hospitality industry is acknowledging the value of concierge services more than ever, with increasing demand for qualified concierges. The certification preparation takes into account key trends shaping the profession, from the use of technology and the Internet to growing demand for personalized service, expectations of global and cultural awareness, and the need for diversity and multilingual talent. It also sets standards for ethics and risk management.

  • Course duration and place

    Lausanne: 8. - 9. April 2019
    Zürich: 22. - 23. May 2019

    Time: 09h00 - 18h00

  • Contents and language


    • communication
    • operational management
    • professionalism
    • relationships

    The workshops will be presented in English and French. The exams can be taken in English, French and German.


  • Costs

    hotelleriesuisse-members: CHF 1300.-
    Non-members: CHF 1700.-


    • two-day workshop
    • learning materials
    • AHLEI exam
    • AHLEI und hotelleriesuisse certificates on successful completion of exams